Official "Antey" Sanitary Ware Service Center: Warranty, Support, and Spare Parts

Buying plumbing is just the beginning of its life cycle. Even the most expensive faucets or toilets may require maintenance due to hard water, improper installation, or natural wear and tear. This is exactly when the quality of service comes to the fore.

The Antey Group of trading companies doesn't just sell plumbing. We provide its full support. Our official service center was created to resolve technical issues for both end consumers and our B2B partners as quickly as possible and without unnecessary bureaucracy.

1. Area of Responsibility: Which brands do we service?

The Antey service center provides official maintenance for five well-known plumbing brands: Eger, Volle, Imprese, RJ, DiMarco.

•   Coverage: We accept all products of these brands officially purchased in Ukraine.
•   Conditions: For warranty service, it is enough for the client to provide a purchase receipt and a filled-out warranty card.
•   Comprehensive Approach: Our specialists identify the malfunction, select the necessary spare part, or offer a replacement of the entire product.

* If the warranty period has expired, or the breakdown occurred due to mechanical damage, the client can always purchase the necessary original spare part from us.

2. Chatbot instead of call centers: How does it work?

We value our clients' time, so we moved the application process to a convenient digital format. No more waiting on the line for a free operator. All requests are processed through our official Telegram bot.

Step-by-step application process:

1. Entrance: Every warranty card has a QR code to go to the chatbot.
2. Service selection: The chatbot asks for the phone number and product brand. Then you choose an option: Warranty, Technical Support, or Spare Parts Sales.
3. Fixing the problem: The bot will ask you to upload a photo of the receipt, warranty card, and a video of the breakdown itself. Important: the video must clearly show the problem under working conditions.
4. Resolution: The application is taken by a specific specialist, and the client receives a notification.

Reaction speed: If the client has provided all the information and the part is in stock, the request is closed the very next day.

3. Expertise and spare parts warehouse

The main advantage of the Antey service is our own warehouse of popular spare parts. We know the specifics of the Ukrainian market and consumer pain points very well.

For example, kitchen faucet aerators often fail due to the poor quality of tap water. Another common problem is the breakdown of mode switches on bath faucets due to excessive physical force. We understand these nuances and always keep such details in stock to help quickly.

4. Service as a sales tool for B2B partners

A defective product or a breakdown is always stressful for a retail store. We take this negativity upon ourselves. Depending on the store's policy, you can guide the client yourself or simply give them a link to our Telegram bot.

Easy resolution of post-warranty issues: Our B2B partners can order original spare parts with their special discount. This increases the loyalty of your buyers.

Comprehensive B2B Expertise by Antey

Reliable service is only part of the success. Check out our materials to increase your showroom's sales:

•   Brand Analytics: Top 5 plumbing brands for your business.
•   B2B Automation: Overview of the new Antey B2B portal with API integration.
•   Assortment Management: Forming a product matrix: a profit strategy.

Frequently Asked Questions about Plumbing Service

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