Official "Antey" Sanitary Ware Service Center: Warranty, Support, and Spare Parts

Buying sanitary ware is just the beginning of its life cycle. Even the most expensive faucets or toilets may require maintenance due to hard water, improper installation, or natural wear and tear. And it is at this moment that the quality of service comes to the fore.

Trading Company Group "Antey" does not just sell sanitary ware. We provide its full support. Our official service center is created to resolve technical issues for both end consumers and our B2B partners as quickly as possible and without unnecessary bureaucracy.

1. Area of Responsibility: Which Brands Do We Service?

The "Antey" service center provides official maintenance for five well-known sanitary ware brands: Eger, Volle, Imprese, RJ, DiMarco.

Our rules are simple and transparent:

• Coverage: We service all products of the specified brands that were officially purchased in Ukraine.
• Conditions: For warranty service, the client simply needs to provide a purchase receipt and a completed warranty card.
• Comprehensive approach: Our specialists identify the malfunction, select the necessary spare part, or offer a replacement of the entire product. If repairs are not needed, we provide expert advice on preventive maintenance.

If the warranty period has expired, or the breakdown occurred due to mechanical damage (incorrect use), the client can always purchase the necessary original spare part from us.

2. Chatbot Instead of Call Centers: How It Works

We value our clients' time, so we have transferred the application process to a convenient digital format. There is no longer a need to "hang" on the line waiting for a free operator. All requests are processed through our official Service Center Telegram Bot.

Step-by-step application process:

1. Access: Every warranty card has a QR code to access the chatbot. You can also follow the direct link or receive it via SMS during a phone call.
2. Choosing a service: The chatbot asks for a phone number and the brand of the product. Then you choose one of three options: Warranty, Technical Support, or Spare Parts Sales.
3. Recording the problem: If it is a warranty case, the bot will ask you to upload a photo of the receipt, the warranty card, and a photo or video of the breakdown itself. Important: for the application to be processed as quickly as possible, the date and article number of the product must be visible on the receipt, and the video must clearly record the problem in working conditions (not just a removed faucet lying on a table).
4. Resolution: The application is taken up by a specific specialist, and the client receives a notification with the manager's name.

In case the warranty is confirmed, we ask for shipping details and send a new part or product via "Nova Poshta" providing a tracking number. If the case is not covered by the warranty (for example, violation of operating rules), the client receives a clear and justified explanation for the refusal according to the terms of the warranty card.

Response speed: If the client has provided all the information and the part is in stock, the request is closed the very next day. In complex cases requiring a request to the manufacturer, the process can take up to a week.

3. Expertise and Spare Parts Stock

The main advantage of the "Antey" service is the availability of our own stock of popular spare parts. We know the specifics of the Ukrainian market and the "pain points" of consumers well.

For example, due to the low quality of tap water, kitchen faucet aerators often fail. Another common problem is the breakdown of mode switches on bath faucets due to the application of excessive physical force by users. We understand these nuances and always keep such details in stock to help quickly. If it is a warranty case, we will definitely find the part or offer an exchange of the product at the point of sale.

Assistance to professionals: Our service works not only with consumers. We actively consult installers and foremen directly during the installation of complex sanitary ware, and if necessary, we involve representatives of the manufacturing factory to resolve issues.

4. Service as a Sales Tool for B2B Partners

Defective goods or breakdowns are always a stress for a retail store. We take this negativity upon ourselves. Depending on the policy of the retail outlet, the store can independently guide the client, or simply give them a link to our Telegram bot, delegating the resolution of the problem to us. Experience shows that most often clients need a simple technical consultation, not a complex repair.

Easy resolution of post-warranty issues:
Our B2B partners have the opportunity to order original spare parts with their special discount. This allows them to easily and promptly close customer requests even after the warranty period has expired. You increase customer loyalty by quickly solving their problems without unnecessary stress and long searches for parts elsewhere.

Conclusion

By choosing sanitary ware brands Eger, Volle, Imprese, RJ, or DiMarco from the distributor "Antey," you receive not only a quality product but also a reliable rear guard. Our service center is a guarantee that any technical issue will be resolved quickly, modernly, and professionally.